Terms of Use

These Terms of Service govern the use of this website and the purchase of goods made through it. By placing an order, you acknowledge that you have read and accepted these Terms.

1. Scope
   These Terms apply to purchases made through this website by customers located in European destinations. Nothing in these Terms limits any statutory consumer rights that apply under the laws of the customer’s country of residence.
2. Orders
   Orders are subject to acceptance upon successful completion of the checkout process. If an order cannot be fulfilled, any payment received will be refunded to the original payment method. Customers are responsible for providing complete and accurate shipping information.
3. Prices and Payments
   Product prices are as displayed at the time of order placement. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other digital wallets as presented at checkout. Order processing begins once payment is successfully verified.
4. Order Processing
   Orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
5. Delivery
   Estimated delivery to European destinations is 5–9 business days after dispatch. Shipments are handled by DHL, FedEx, or UPS Priority. Tracking notifications are sent automatically at each stage, from dispatch to final delivery. While we strive to meet delivery estimates, these may be affected by customs or carrier operations. Should a shipment exceed the standard transit window, we guarantee an investigation and will provide either a replacement shipment or a full refund.
6. Transfer of Risk
   Risk of loss or damage passes to the customer upon delivery to the customer’s specified address. We remain fully responsible for the goods throughout the transit process until successful delivery is confirmed.
7. Right of Withdrawal
   Customers in the EEA/EU may exercise their statutory 14-day Right of Withdrawal. You may withdraw from your purchase for any reason within 14 days of receiving your goods. To exercise this right, please email our customer service team. Goods must be unused, in original condition, and in original packaging where possible.
8. Damaged, Defective or Incorrect Goods
   If your order arrives damaged, defective, or incorrect, please contact customer service via email immediately. Please provide your order number, a brief description, and photographs of the item. Upon verification, we will provide a replacement or a full refund. You are not required to return damaged or defective items to receive your remedy.
9. Returns and Refunds
   Returns are handled according to our Refund & Returns Policy. Approved refunds are processed to the original payment method within 3–5 business days.
10. Customer Responsibilities
    Customers are responsible for providing accurate delivery details and ensuring the provided email address is active for order communication.
11. Changes to These Terms
    We may update these Terms to reflect operational requirements. The version in effect at the time of your order will apply to that purchase.
12. Governing Law
    These Terms are governed by the laws of New Zealand, without prejudice to mandatory consumer protections in your country of residence.
13. Contact Information
    Queenstrad Group Limited
    776 Great South Road
    Wiri, Auckland 2104
    New Zealand
    Email: plastic@queenstradgroup.com
    Telephone: +64 33765679
    Website: www.queenstradgroup.com