Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you visit this website or place an order. This Privacy Policy is prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the New Zealand Privacy Act 2020.

1. Data Controller
   For the purposes of applicable data protection legislation, the data controller is:
   Queenstrad Group Limited
2. Personal Information We Collect
   Depending on how you use this website, the following categories of personal information may be collected:

Name;

Billing and Delivery addresses;

Email address and Telephone number;

Order information and Payment status;

Communications submitted via customer enquiries;

Website usage data (via standard browser technologies).
Note: Payment card details are processed directly by our payment processor and are not stored on our servers.

3. How Personal Information Is Used
   Personal information is used exclusively for:

Processing and fulfilling orders;

Arranging shipment and delivery;

Customer communications and enquiry support;

Processing returns and refunds;

Maintaining business records for tax and legal compliance.

4. Payment Processing
   Payments are processed securely by Stripe. When you submit payment, your data is transmitted directly to Stripe for processing, fraud prevention, and regulatory compliance. Stripe operates as a separate data controller for payment processing, governed by their own Privacy Policy. We do not have access to or store your full payment card details.
5. Delivery Service Providers
   To complete deliveries, relevant order information (Name, Address, Phone, Email) is shared with authorized shipping carriers (DHL, FedEx, UPS). Data sharing is strictly limited to the information necessary to successfully complete the shipment.
6. Legal Basis for Processing
   We process your personal information based on:

Performance of a contract;

Compliance with legal obligations;

Legitimate business interests;

Explicit consent (where required).

7. Data Retention
   Personal information is retained only as long as necessary for the purposes stated or to comply with legal/tax obligations. Transaction records are retained for seven (7) years for tax compliance. Customer enquiry records are retained for two (2) years following the final communication. Data is securely deleted or anonymized once retention periods expire.
8. International Transfers
   As an entity operating from New Zealand and serving European customers, data may be transferred internationally. We utilize standard contractual clauses and other safeguards to ensure such transfers remain compliant with GDPR and other applicable laws.
9. Your Rights
   Under applicable data protection laws, you have the right to:

Access, correct, or request deletion of your personal data;

Restrict or object to specific processing activities;

Request data portability;

Withdraw consent at any time.
To exercise these rights, please contact our support email.

10. Cookies
    We use cookies to maintain website functionality, remember user preferences, and analyze site performance. Consent for non-essential cookies is obtained in compliance with regional requirements.
11. Disclosure of Personal Information
    Personal information is disclosed only to:

Payment processors (Stripe);

Authorized shipping carriers;

Professional advisors;

Public authorities (if legally required).
We do not sell or disclose your information for unrelated marketing purposes.

12. Changes to This Privacy Policy
    We may update this policy periodically to reflect operational or legal changes. The effective version is always available on our website.
13. Contact Information
    Queenstrad Group Limited
    776 Great South Road
    Wiri, Auckland 2104
    New Zealand
    Email: plastic@queenstradgroup.com
    Telephone: +64 33765679
    Website: www.queenstradgroup.com